My phone carry status is now back to normal. Finally gotten tired of waiting, I called AMEX yesterday to find out the claim status. The nice lady on the phone told me that since AMEX requested my original phone, that means I will be getting my refund in my account in a week time! They could have told me that in the letter requesting my phone, because I would have gone out and got a new one then.
So I went out this lunch time and bought a new Treo. However, since I am already have call plan I don’t get the new service discount 😦 I have to pay the full retail price. Oh well, I guess I have to pay for my stupid mistake after all, just not as much as I feared in the beginning.