Customer service

Q: What differentiate a good magazine publisher from one that doesn't care?

A: Ask them whether they have plans to work with Amazon to sale their magazine on Kindle store.

Answer from Publisher #1:

Dear Sir

Thank you for your enquiry.

Please be advised that we only deal with Subscription enquiries at this office and we are therefore unable to assist you further in this matter.

For more specific information please contact Haymarket Publishing directly on:

Tel: 0208 267 5000

Kind regards

Cedra Cobby 
Haymarket Subscriptions
PO Box 568
Haywards Heath,West Sussex
RH16 3XQ 

Kind regards

Answer from Publisher #2:

Dear Alex,
Thank you for contacting us.
Please see below for response to your inquiry.
We appreciate your interest in Elsevier. Please do not hesitate to contact me at if I can be of assistance. To help us serve you more effectively, please attach a copy of this e-mail to your reply.

Tammy Carter
New Scientist Customer Service-Orlando
Tel: (888) 822 3242  (US and Canada)

—–Original Message—–
From: Mulholland, Luise (RBI-UK)
Sent: Wednesday, March 05, 2008 1:02 PM
To: New Scientist (ELS-ORL)
Cc: Carter, Tammy (ELS-ORL)
Subject: RE: Electronic subscription for Amazon Kindle

Hi Tammy
This is something we are currently looking into and hope to be able to move forward with this year.

—–Original Message—–
From: New Scientist (ELS-ORL)
Sent: 05 March 2008 17:57
To: Mulholland, Luise (RBI-UK)
Subject: FW: Electronic subscription for Amazon Kindle

Hi Luise,

I was wonder if you would be able to assist me with a answer to the query below.


Tammy Carter
New Scientist Customer Service-Orlando


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